Customer Service




Shipping & Delivery
We aim to send orders immediately after payment clears and standard delivery for local orders is typically 2-3 business days. International orders are also shipped on the day that payment clears and are generally received in under 15 days. Please allow up to 21 days for international shipping to certain countries.
Privacy & Security
Information Collection and Use
fishingmegashop.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy, in the sharing section below. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
Returns & Replacements

Returns can be accepted in case of clear manufacture defect and in such a case the goods need to be in original packaging with labels attached. No returns can be accepted for used items and we reserve the right to refuse items that are not returned to us in the expected condition.

Ordering
Making a purchase is simple. Browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa, Visa Electron, Mastercard, Maestro and Diners Club.

Payment, Pricing & Promotions

fishingmegashop.com accepts the following methods of payment:
                    
* Visa / Visa Electron
                     
* MasterCard
                    
* Maestro

* Diners Club

* Cash on Delivery (only for Cyprus orders)

All prices presented throughout our online store are in Euro and are NOT inclusive of VAT (value added tax). Where applicable VAT is charged at 19% (Cyprus tax - only for EU countries). Non EU customers are not charged with any tax.

For payment by credit card, you can enter your credit card's details in the website (secure method), by phone or email.If you wish to pay via bank deposit to our account, you can inform us as to give you our Bank details.

As fishingmegashop.com does not charge taxes on International (non EU) orders, these orders may be subject to import duties and taxes, which are charged once your package reaches your country. If you do incur these additional charges, you might be presented with an invoice for which you are responsible. For more information regarding your country's custom policies, please contact your local customs office.
                     
Occasionally, fishingmegashop.com offers special promotions which can be redeemed using a coupon code. This coupon code is usually given to you, the customer, via email if you are registered to receive newsletters. If you have a coupon code from fishingmegashop.com, please enter the coupon code towards the bottom of the checkout page in the Coupon Code Field.

Viewing Orders
Click on the My Orders button under My Account section of your account. to see recent orders, print an invoice, or to reorder.
Updating Account Information
Customers may change or review their stored account information such as street address or e-mail address through our website. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.
Address - Telephones - e-mail
For customer assistance you can call us on +357 99747833 during the following hours:
Monday: 09:00 - 18:00
Tuesday: 09:00 -18:00
Wednesday: 09:00-14:00
Thurday: 09:00-18:00
Friday: 09:00 - 18:00
Saturday: 09:00 - 14:00
Alternatively you can visit our store at the following address:
36 Vasileos Pavlou street
3052 Limassol, CYPRUS
or
send us an e-mail at info@fishingmegashop.com or support@fishingmegashop.com